Shipping & Returns

About Your Shipment

COVID Update: Safety precautions are in place to prioritize the health and safety of our employees and outgoing packages. We are shipping out at least twice per week as reduced staffing allows. Thank you to all our customers who continue to order online and support the Foundation through these difficult times. 

We endeavour to ship all orders as soon as possible and by the safest means available. For this reason, all Limited Edition Prints are shipped via Expedited or Xpresspost and rolled in acid free tissue within a sturdy tube for maximum safety during transport to your door.

All packages are shipped via Canada Post – Lettermail, Expedited Parcel, or Xpresspost International depending on your order and region.

If your order is shipped using Expedited or Xpresspost, you will receive an email from Canada Post shortly after the order has been picked up, containing a tracking number so that you can track your order’s progress.

Shipping Rates:

Prints (unlimited number shipped together):

Within BC – $21

Within Canada – $25

United States – $38

International – $95

Other merchandise:

Within BC – $6 – $29 depending on order subtotal and contents.

Within Canada – $6 – $39 depending on order subtotal and contents.

United States – $12 – $50 depending on order subtotal and contents.

International – $15 – $155 depending on order subtotal and contents.

About Returns:

If merchandise arrives damaged or there is an issue with your delivery, please contact us immediately and we will be happy to discuss the replacement or refund of part or all of your order. Refunds will be processed using the original payment method.

Unfortunately, as we are a non-profit and carry a large portion of consignment merchandise, we regret that at this time we cannot offer returns on undamaged merchandise.

Please note, while we endeavour to match all digital images as closely as possible, screen displays do vary widely and we cannot guarantee that a image will look identical when it arrives in person.

If you have any questions or concerns, please contact us at any time. Thank you for your support of the Bateman Foundation.