Privacy Policy

How Your Information is Collected, Used and Disclosed

Data Collected	Purpose of Collection
Name Street Address Phone Number Email Address	To maintain basic personal information To contact you about our programs To provide access to our programs
Email Preferences	To provide opt-in options to our marketing emails
Membership Records	To provide access to membership benefits
Donation Records	To provide tax receipts
Program Enrolment Records	To provide access to our programs
Online Order Records	To provide online shopping options at the Gift Shop

Any and all information is collected directly from you, and we do not acquire any data from third-party data vendors. We do not sell or share your information with unrelated third parties. We do not retain your information for a period longer than necessary. We may anonymize your information, by stripping away any and all personal identifiers such as name and address, for internal research and development purposes. We do not use automated decision systems.

We do not collect, use or disclose your information without your consent. You are not required to provide your consent to access our services unless it is necessary. If we change the way we collect, use or disclose your information, we will re-obtain your consent, and you will be able to withdraw your consent if you do not agree with the new policy.

Service Providers

We rely on service providers – organizations who have access to and process your personal information on our behalf – in order for us to provide our programs. For example, collecting payments and emailing receipts. We hold our service providers to the same level of privacy protection as we do.

Service Provider	Purpose	Contact Information
Networks for Change Inc., dba Keela	To manage memberships, donations, program enrollments and email subscriptions	500-789 W Pender St Vancouver BC  V6C 1H2 [email protected]
Stripe, Inc.	To process online transactions and payments	510 Townsend St San Francisco CA 94103 United States [email protected]
Lightspeed POS Inc.	To process in-person transactions and payments	300-700 Saint-Antoine St. E. Montréal QC  H2Y 1A6 [email protected]

Safeguards

We, as well as our service providers, use encryption whenever possible to safeguard your information. In the event of a security breach, we will notify you and the Privacy Commissioner as soon as possible, and we will help you mitigate the risks imposed to the best of our abilities.

Your Rights

You have the right to:

• Request a copy of our record of your personal information,
• Amend any out-of-date or inaccurate information,
• Opt out of direct marketing from us and/or our affiliates,
• Retroactively withdraw your consent and erase all information, and
• Challenge our compliance with any applicable privacy regulations.

If you wish to exercise any of your rights stated above, please make a written request to our Data Protection Officer via email to [email protected], or letter mail to

ATTN: Data Protection Officer
The Bateman Foundation
300-470 Belleville St
Victoria BC  V8V 1W9

We fully comply with European Union’s General Data Protection Regulations (GDPR). Certain rights are worded differently in different jurisdictions. Please contact our Data Protection Officer if you have any questions about your rights under GDPR.

We will process your request as soon as possible and provide you with a confirmation once completed. You can request your information in alternative formats if you have any accessibility needs. You can also authorize a representative to exercise your rights on your behalf in writing. In complex cases, the processing of your request may take longer, but will not exceed 60 days. If we cannot fulfill your request for any practical or legal reasons, we will provide you with an explanation.

Questions and Complaints

If you have any questions, complaints, or believe we are not complying with the appropriate privacy regulations, please contact our Data Protection Officer via email to [email protected], or letter mail to

ATTN: Data Protection Officer
The Bateman Foundation
300-470 Belleville St
Victoria BC  V8V 1W9

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.